E128: Talking How to Protect & Recover Your SaaS Data w/ Daniel Sim, Rewind

NAVIGATING THE COMPLEXITY OF ECOMMERCE AND SAAS BACKUPS: INSIGHTS FROM DANIEL SIM OF REWIND

In the world of eCommerce and digital, the pace is relentless. The stakes are high, and the margin for error is thin. Today, we dive deep into the trenches of digital and eCommerce with insights from Daniel Sim, the GM of Shopify for Rewind, a company specializing in SaaS-based cloud backup services. From unexpected career moves to safeguarding your online business against digital pitfalls, Daniel shares his wealth of experience on 'THE ECOMMERCE EDGE' Podcast hosted by Jason Greenwood.

A JOURNEY ACROSS CONTINENTS: DANIEL SIM'S PATH TO REWIND

Daniel's career journey is nothing short of fascinating. Originally from the Northeast of England and having lived in Scotland, London and now Denmark, Daniel's accent instantly sparks curiosity. His move to Denmark motivated by love - a common thread shared by many who find themselves in new lands for the sake of their partners.

With extensive experience in the e-com space, including roles such as CEO of Plug-In SEO and Founder of App Store Analytics, Daniel has seamlessly transitioned into the GM of Shopify for Rewind. His passion for eCommerce particularly for the Shopify platform, is palpable. It's a love story with digital commerce that spans over a decade.

UNRAVELING THE MYSTIQUE OF REWIND: THE SAAS BACKUP SPECIALISTS

Rewind fills a crucial gap in the market. Many merchants moving to SaaS platforms like Shopify or BigCommerce often assume their data is backed up by the provider. However, the realities of data recovery can be harsh, slow, and not as precise as expected.

Originally focused on backing up Shopify stores, Rewind has expanded its services to include BigCommerce and other cloud-based platforms such as QuickBooks, GitHub, Trello, Microsoft 365, and Jira. Their mission? To ensure that eCommerce businesses can recover swiftly and precisely from any form of data loss - be it from human error, coding mistakes, or unexpected deletions.

THE ESSENTIAL ROLE OF BACKUPS IN THE SAAS ECOSYSTEM

The shift to cloud-based services has left a noticeable gap in individual data backup and recovery processes. While platforms offer disaster recovery for catastrophic events, they fall short on recovering from more common issues like human or coding errors. This is where Rewind steps in, offering a lifeline to merchants by backing up their SaaS products in the cloud, ensuring data is never permanently lost.

Daniel elaborates on the technical intricacies of how Rewind operates, emphasizing the importance of APIs in connecting with platforms like Shopify and BigCommerce. The innovative use of webhooks allows for real-time backups, ensuring data is always current and recoverable.

THE IDEAL CANDIDATES FOR REWIND'S SERVICES

Interestingly, Rewind finds its sweet spot with mid-size brands that may lack the in-house technical capabilities or larger infrastructure to manage comprehensive backups. While larger enterprises may have sophisticated systems in place, it's the middle-tier brands that greatly benefit from Rewind's turnkey solutions, ensuring they can recover from data mishaps quickly and efficiently.

LOOKING AHEAD: THE EVOLUTION OF REWIND

Daniel shares exciting developments on the horizon for Rewind. With a focus on extending support to more eCommerce and SaaS platforms, Rewind is committed to evolving its technology to meet the changing needs of digital businesses. Their upcoming feature, Platform Engine, aims to expedite the support for new platforms and object types, highlighting Rewind's dedication to innovation and comprehensive backup solutions.

FINAL THOUGHTS

As we wrapped up our conversation, Daniel's keen insights into the world of eCommerce backups and the challenges of safeguarding digital assets were enlightening. In a world where data is king, having a resilient backup solution like Rewind can make all the difference in navigating the digital landscape successfully.

For anyone interested in safeguarding their eCommerce business or exploring Rewind's offerings, a visit to Rewind's website [https://rewind.com] is the first step towards peace of mind in the digital age. Whether you're a merchant on Shopify, BigCommerce, or any other SaaS platform, Rewind has your back, ensuring your digital presence is secure and recoverable, no matter what challenges may arise.

To learn more, check out the related THE ECOMMERCE EDGE Podcast episode below: